CONTACT
Let’s talk.
Questions about an order, a product, or just want to say hello? We’re here to help. You may find your answer in the FAQ below—or send us a message.
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SHIPPING & SUPPORT
Where do you ship to?
We offer free worldwide shipping to 65+ countries! You can check delivery availability for your country by entering your address at checkout. If you need help confirming your location, email us at info@velaneo.com.
How long will my order take to arrive?
Domestic shipping can take up to 7 business days.
International shipping could take up to 14 days.
Due to global supply chain challenges, shipping times could be longer than usual.
How can I track my order?
Visit “Track Your Order” in our website menu and use your tracking details to check your delivery progress. Can’t find your tracking information? Contact us with your order number and checkout email address.
Do you offer a money back guarantee?
Yes! Velaneo offers a 60 day money back guarantee. If you’re not satisfied, contact info@velaneo.com within 60 days of delivery. Our team will explain the return process and applicable conditions.
Do you offer refunds?
Refunds are available in accordance with our refund policy. Email info@velaneo.com with your order number and request, and our team will help you understand your options.
Can I update my order details?
We’ll gladly check for you. Contact us as soon as possible with your order number and the changes you need. Updates depend on whether your order has already been processed or shipped.
When can I expect a reply?
Our team will respond as soon as possible. Include your order number and a short description of your question to help us assist you efficiently. Please check your spam or junk folder while waiting for a reply.
How can I contact you?
Fill out the contact form above or email info@velaneo.com. Whether you have a question about delivery, your order, or your product, we’re happy to help.